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FAQs

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Yes, we do accept all the products issued by Visa, MasterCard, or American Express including credit cards, debit cards, prepaid cards, charge cards, gift cards, and virtual cards.

Currently, we accept bKash, Bank Deposit, Paypal, Visa Card. Master Card, American Express Card, Discover, JCB, etc.

Our login pages are by default secured by a COMODO Positive SSL certificate which encrypts your login information.

Here is the process:

1. Go to your clientarea
2. Click on Services, then click on My Services
3. Click View Details on your active service.
4. Click on login to cPanel.

You will also provide with c Panel details in an email upon a product/service activation. You can also login to your c Panel from login details provided by email.

You can change your password from clientarea.

You can change your account details from your clientarea. Go to your client area and click on your registered name with CountHost. Click on “Edit Account Details” and save after editing.

You can renew your domain or add years from your client area. Go to your client area and click on the Domain menu. You will find options to renew or add years to your domain.

You need to assure that the following applies to the domain:

The domain must be registered or transferred between registrars more than 60 days ago;
The domain has been “Unlocked” for transfer at the current registrar (domain status should be OK or Active);
The domain is showing your current e-mail for the admin contact in WHOIS as that is where the authorization email will be sent to. Please make sure you disable privacy protection/private registration for your domain, otherwise, the transfer may fail due to the fact that the contact information is protected in WHOIS;
The domain is not expired.

You should submit a transfer request for the domain from within your CountHost account by going to Domains > Transfer section. After the transfer is requested you will need to enter the Auth/EPP code acquired from your current registrar in your CountHost account: once signed into your account, go to Domain List and click Authorize Transfer next to the required domain name. Once the code is entered then the process begins.

You will also receive a transfer approval email to the Administrative Contact email address listed for the domain in public Whois. This email comes from or [email protected]. Once the transfer is confirmed the losing registrar has 5 days to release the domain. But you may contact your registrar and ask whether they can release the domain sooner. If everything is okay, the domain is released and added to your account.

You can update your DNS from the domain control panel. Go to your Domain control panel and select the DNS editor. Now enter your desired nameservers and save it. You may need to wait 24-48 hours to complete the process.

Yes, we have an affiliate program where you can earn 10% commission for each client. You can find information about affiliates here.

We provide all the services related to the domain, hosting, and website security. You can check our store to find all the serviced we provide.

Yes, we do support phone calls. We have a dedicated phone no. to support you with live phone calls.If you want to get live help, billing, and inquiry you may call us at
+88 01813 262 646Please note: Our phone support schedule is 10 AM – 06 PM.

Currently, we are providing a 24×7 online ticket system.

You don’t need to be a client to get support from our live chat and ticket system.

You can know about new offers and announcements from your client area, our email newsletter sign up and from our promotion page. You will find a newsletter subscription option and promotion menu in the footer area.

You can submit a support ticket from here.

If you are a registered client, you will find the submit ticket option in your client area with additional ticket categories.

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